Privacy Policy

Survic Construction Ltd. is a construction company incorporated and operating in Kampala, Uganda. We deliver building construction, civil engineering, project management, renovation, and consultancy services across Uganda.

This Privacy Policy applies to all personal information collected through our website at survicconstruction.com, through our contact forms, and through any direct communications you initiate with our team. By using our website, you agree to the practices described in this policy.

We are the data controller for the information you provide to us. If you have any questions at any point, our contact details are provided at the end of this document.

We only collect information that is genuinely needed to serve you well. We do not collect data speculatively or for purposes beyond what is described in this policy.

Information you give us directly

When you use our contact form or send us an email, you may share:

• Your full name
• Your email address
• Your phone number (optional)
• A subject and message describing your enquiry or project
• Your service interest, if you choose to specify one

Information collected automatically

When you visit our website, our hosting infrastructure may automatically log certain technical data, including:

• Your IP address (used for security and analytics only)
• Browser type and version
• The pages you visit and the time spent on each page
• The website or search engine that referred you to us
• Your device type and operating system

This technical information does not identify you personally and is used solely to understand how our website is used and to improve its performance.

We use the information you share with us for specific, legitimate purposes. We will never use your data in ways you would not reasonably expect.

• Responding to your enquiry: When you contact us through our website, we use your details to reply and provide the information or quote you requested.
• Project coordination: If you engage us for a construction or consultancy project, we use your contact details to communicate updates, share documents, and manage the project relationship.
• Improving our website: Aggregated, anonymised usage data helps us understand which content is most useful and where our site can be improved.
• Legal and safety obligations: Where required by Ugandan law or necessary to protect the safety of our staff, clients, or the public, we may process data to meet those obligations.

We share your personal information only when it is strictly necessary and always with appropriate safeguards in place.

• Service providers: We use trusted third-party tools to operate our website and deliver email communications. These providers access only the minimum data required to perform their specific function and are contractually bound to handle it securely.
• Professional advisors: Our legal, accounting, or insurance advisors may occasionally need access to certain records as part of their professional duties. Any such access is governed by confidentiality obligations.
• Legal requirements: If we are required by a court order, regulatory authority, or applicable Ugandan law to disclose information, we will do so and will notify you wherever we are legally permitted to.
• Business transfers: In the event of a merger, acquisition, or sale of the business, your information may be transferred as part of that transaction. We will give you reasonable notice before any such transfer takes place.

Our website uses cookies to give you a smooth and functional experience. A cookie is a small text file stored on your browser when you visit a website. We do not use cookies to track you across other websites.

Necessary cookies

These cookies are essential for the website to work correctly. They include the CSRF token that protects your form submissions from tampering, and session cookies that keep you authenticated if you log in. You cannot opt out of necessary cookies while using the site, as they are fundamental to its security and functionality.

Analytics cookies

If you accept analytics cookies, we use anonymised data to understand how visitors interact with our site. This data cannot be used to identify you personally. You can decline analytics cookies via the cookie banner that appears on your first visit, and you can change your preference at any time by clearing your browser cookies and revisiting the site.

Most modern browsers allow you to control cookies through their settings. Disabling all cookies may affect the functionality of some website features.

We apply industry-standard technical and organisational measures to keep your information safe. These include:

• HTTPS encryption for all data transmitted to and from our website
• Secure, access-controlled server environments
• CSRF protection on all forms to prevent cross-site request forgery
• Regular security reviews of our website and infrastructure
• Restricted internal access to personal data on a need-to-know basis

While we do everything reasonably practicable to protect your data, no internet transmission or storage system is completely impervious to risk. If you have any reason to believe your data may have been compromised, please contact us immediately using the details at the end of this policy.

We keep your personal information only for as long as it is genuinely needed. Once that purpose is fulfilled, we delete or anonymise the data.

• Website enquiries: Contact form submissions and the email correspondence they generate are retained for up to two years. This allows us to refer back to previous conversations when you contact us again.
• Active project records: Information related to an ongoing project is retained for the duration of the engagement and for seven years afterward to meet Ugandan legal and tax obligations.
• Analytics data: Aggregated, anonymised website analytics are retained for up to 24 months before being deleted.

You may request earlier deletion of your personal data at any time. See the Your Rights section below for details on how to do this.

You have rights over the personal information we hold about you. We respect those rights fully and will respond to any request within 30 days.

• Right of access: You can ask us to confirm whether we hold personal data about you and request a copy of that data.
• Right to correction: If any information we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can ask us to delete your personal information where we no longer have a legitimate reason to hold it. We will comply unless we are legally required to retain certain records.
• Right to restrict processing: You can ask us to pause how we use your information while a dispute or complaint is being resolved.
• Right to object: Where we process your data on the basis of our legitimate interests, you have the right to object, and we will cease processing unless compelling grounds override your request.
• Right to data portability: You can ask us to provide a copy of the data you gave us in a structured, machine-readable format so it can be transferred to another provider if you wish.

Our website may contain links to external websites, social media profiles, or partner pages that we do not own or operate. Once you leave our site by following one of these links, this Privacy Policy no longer applies.

We encourage you to read the privacy policy of every website you visit. We are not responsible for the content, privacy practices, or data handling of any third-party site, even if we link to it.

Our website and services are intended for adults engaging in construction and business enquiries. We do not knowingly collect personal information from anyone under the age of 18.

If you believe that a child has submitted personal information to us, please contact us immediately and we will delete it without delay.

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or the way we operate our website. When we make a meaningful change, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. If you continue to use our website after a change has been made, we will take that as your acceptance of the updated policy. For significant changes that affect how we use your data, we will make reasonable efforts to notify you directly.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with us. We are always happy to help.

• By email: info@survicconstruction.com
• By phone: +256 786 756 779
• By post: Survic Construction Ltd., Kampala, Uganda

You also have the right to lodge a complaint with the relevant data protection authority in Uganda if you believe your personal information has not been handled appropriately.